HOW DO I GET ENTRY TO MY UNIT?
With Spacebox, you can enter the facility and your unit using just your mobile phone. Before your move-in date, you will receive a text message to your mobile phone with instructions on how to set this up. It will require the download of a Spacebox app from either the Apple or Android app stores. Downloading the app and gaining access is simple, but if you are in any doubt, we recommend moving in on a weekday, when we can be reached on the phone for any queries.
 

HOW DO I DOWNLOAD THE APP?
Follow the instructions in the text message sent to you, which will take you to the Apple or Android app stores, depending on which device you have.
 

WHY WOULDN’T THE GATES/DOORS/UNIT DOOR OPEN FOR ME?
If it is after 11 pm and before 6 am, the doors are only set to allow exit. If it is not opening for another reason, contact us on 01213260060
 *Please note the front gates are automated; do not push or pull them as access is through your app.
 
You can find further information on how to access your storage unit here:
 

WHEN ARE YOU OPEN?
The Aston site is open and accessible 365 days a year from 6 am to 11 pm.
Our phone lines are open Monday - Saturday, 9 am - 5:30 pm
 

WHAT HAPPENS IF I’M IN MY UNIT AFTER CLOSING TIME?
You can exit your unit and the facility, but you cannot re-enter until 6 am
 

WILL THERE BE ANY EMPLOYEES ON SITE WHEN I ARRIVE?
A member of the Spacebox team will be available Monday to Saturday,  9 am to 3 pm, and after these hours, you can prearrange to meet a member of our team on site.

 IS THERE ANYONE ON SITE TO HELP ME UNLOAD OR LOAD MY STUFF?
Although you should always plan to unload and pack your items yourself but if it is prearranged, then our member of our team would be happy to assist you.

Forklift and driver - We offer this service free of cost, Monday to Saturday, 9 am to 3 pm. Contact us on 01213260060 to arrange from 3 pm to 6 pm.


HOW CLOSE CAN I PARK TO MY UNIT?
Depending on car park availability, you will be able to park directly outside the facility.
 

ARE THERE ANY DOLLYS OR TROLLEYS AT THE SITE TO AID WITH UNLOADING/PACKING?
There may be dollies or trolleys on site to help you with unloading, but these are not always available and may not be suitable for your needs. Please plan to bring your assistance if required.
 

I NEED BOXES AND PACKING MATERIALS. DO YOU SELL THEM?
Not at the moment, but we are happy to recommend local companies that do.

CAN I BOOK ONLINE?
Yes, you can. Simply follow the online instructions, and you can complete your booking.
 

CAN I BOOK BY PHONE?
Yes, though it will take longer, and the lowest available prices are online.
 

WHAT PAYMENT OPTIONS ARE THERE?
You can pay using any major debit or credit card, including American Express.
 

CAN I CANCEL BEFORE I MOVE IN, EVEN THOUGH I’ve SENT YOU MY PAYMENT DETAILS?
Yes, you can cancel before the moving date. To cancel your booking, either log in to your Spacebox account online or call us on 01213260060. You will not be charged if you cancel before your move-in date. Once you move in, you can only cancel by giving us two weeks' notice by email or call on 01213260060, and you will have to hand over the unit on the moving-out date.


CAN I CHANGE MY PAYMENT CARD?
Yes, you can. Log in to your Spacebox account, click on 'View Payment Details' and add a new card.
 

I WANT TO MOVE OUT AND/OR CANCEL FUTURE PAYMENTS. WHAT DO I NEED TO DO?
The quickest way to move out is to log into your Spacebox account online and cancel. If you require any assistance, call us on 01213260060.


I WANT TO MOVE OUT IMMEDIATELY. CAN I GET A REFUND ON PAYMENTS MADE TO DATE?
You can move out at any time (subject to opening hours). However, payments are made monthly in advance and are non-refundable.
 
 

WHERE IS THE SPACEBOX  FACILITY?
We are located in Spacebox Business Park - Unit 36-38 Plume Street, Aston, Birmingham, B6 7RT.
 

WHAT IS COVERED BY PROTECTION?
You can review the full details of what is covered by our Protection here.

I WANT TO GET IN TOUCH WITH SPACEBOX. HOW DO I DO THAT?
You can email us at info@spaceboxstorage.co.uk or call us on 01213260060
**Phone lines are open Monday-Friday, 9 am - 5:30 pm.